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Case Study

TruBot improved visibility of on-bench employees through timely information dissemination

Client

A leading BPO and KPO services company


Industry 

BPM


Region

Mumbai

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Challenges

The client had very low visibility of its bench. They faced constraints in quickly accessing the records of resources and deploying them to billable projects.

They had to manually scan through 2500 records of resources on a daily basis shortlist them based on certain criteria. This was a very time consuming task.

Solution

Datamatics performed an analysis of the business scenario and provided an end-to-end solution powered by Robotic Process Automation (RPA). An unattended bot the list of on-bench resources in an Excel file at a pre-defined frequency and applied filters based on  certain criteria. Subsequently, it sent email to all stakeholders for fast deployment of the resources on billable projects.

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Impact

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1/5th

Time required as compared to manual process

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6 mins

Cycle time for the end-to-end process

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100%

Task automation

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