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CUSTOMER CONNECT

A direct communications channel for your consumers

A DIRECT COMMUNICATIONS CHANNEL FOR YOUR CONSUMERS

Brands need to understand the voice of the customer without any hues embellished by the distribution channels. This customer connect goes a long way in building mutually beneficial customer relationships with their consumer base distributed across different geographies and diverse cultures.

Datamatics Market Research practice enables you to establish a direct communication channel with your consumers, which ensures that they receive an audience from the right stakeholders in your company in real-time. Recognized as one of the best practices in Market Research, this customer connect channel builds a mutually conducive ecosystem that engages consumers in a two-way healthy communication.

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DATAMATICS OFFERINGS

Consumer Connect using Ethnographic videography observation

Ethnographic videography observation

Direct communications portal for Customer Connect

Direct communications portal

customer connect solutions using Chatbots

Chatbots

Semantic search enabled knowledge repository

Semantic search enabled knowledge repository

Interactive dashboards for actionable insights

Interactive dashboards for actionable insights

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