Automate your liability processes in the retail banking space. Institutionalize end-to-end automation with intelligent document processing (IDP) and robotic process automation (RPA).
Automation Use Cases for Banking Retail Liabilities
Facilitate account operation and account transfer from one branch to the other based on the customers’ request
Download all customer service request (CSR) attachments in a local folder for easy review and processing.
Address the issue of frozen/locked accounts due to incorrect passwords. Post the ‘reset password’ request, the required changes are auto-carried in the core banking system, through certain approvals.
Upload files received from vendors directly to the banking system after complete verification and authorization. Enables making accurate payments and avoids errors and duplication.
Facilitate immediate transfer of money from one account to the other post-validation of beneficiary name, account number, routing number, amount, etc. In case of any invalid transaction, auto-reject and reverse the amount to the source.
Auto-update the customer’s national identification number details across branches, received through the customer service application. Expedite compliance for KYC and income tax requirements.
Onboard a broker on the stock exchanges post verification of national identity number details and the broker certificate.
Print the funds transfer request from the customer to another beneficiary.
Enable the customer to avoid any unwanted marketing calls based on their Do Not Share (DNS) and Do Not Contact (DNC) requests that are auto-fed immediately in the business system.
Auto-process refund of the tax deducted, despite the customer submitting the required statutory forms.
Auto-execute all requests including new credit card and updation of credit limits for existing customers after verifying credit scores for each.
Auto-update the status of all couriers (letters/parcels) on the banking system based on the report shared by vendors.
Automatically cancel the existing debit card of the customer and update the details of the new one issued in the core banking system.
Auto-verify the approved voucher details and update them in the core banking system.
Generate and print demand drafts/bankers’ cheques based on the customer’s request through phone banking.
Expedite the updation of the customer’s online brokerage account for shares and other government intermediaries.
Execute the premature closure of the customer’s Certificate of Deposit account after calculating the total payable amount including interest, and tax deductions and transfer it to the savings bank account.
Verify key information such as the routing number and the amount to be debited/credited. Post verification, auto-upload the valid transactions to the core banking system and auto-generate a transaction number for the transfer.
Auto-update the details and status of the returned cheque in the core banking system.
Auto-update the status of the customer’s debit card in the core banking system.
Auto-track consignments sent through speed post.
Auto-confirm other bank transactions to the customer based on their ATM withdrawal.
Create a service requisition directly for the back office. Send an SMS to the customer on his registered mobile number.
Unfreeze an account that was termed dormant due to no transactions in the last 24 months post a series of approvals.
Auto-update the Certificate of Deposit (CD) details of the customer on the core banking system.
Enable a native resident customer to transfer money of another currency to a beneficiary within or outside the country.Talk To An Automation Expert →
Expedite the opening of a new certificate of deposit (CD) account and update details in the system.
Activate/deactivate/modify the sweep account facility and convert the specified amount in a savings account to a certificate of deposit and earn a special interest rate.
Auto-create a certificate of deposit from a minor’s savings account after a certain threshold is achieved.
Execute the exemption of tax deducted at source for select accounts based on the interest calculations as per 15G and 15H government norms, post validation of the customer details such as Name, National Identification Number, date of birth, income, forms submitted, etc.
Manage all debit and credit payments under the National Automated Clearing House (NACH) mechanism of the National Payments Corporation of India (NPCL). Auto-verify bulk transactions such as distribution of dividends, interest, salary, pension, consolidated ECS, etc.
Auto-update the interest on deposits/account balances that are unclaimed for more than 10 years before these funds get transferred to the Reserve Bank of India under the Depositor Education and Awareness Fund (DEAF).
Auto-update the nominee details directly from the bank’s core system to the NSDL website.
Auto-update the customer’s AADHAR (National identity Number for India) details across all accounts in the core banking system, which helps in complying with the KYC requirements of Reserve Bank of India.
Reconcile and collate entries of the trade CPC area using combinations of type of transaction (credit or debit), the amount, our reference, their reference, booking text and other parameters. This is done through two different mechanisms – local currency and foreign currency (Nostro).
Expedite the account opening of a new Public Provident Fund (PPF) and associated formalities that are required as per the rules of the Government of India through robotics.
Use Intelligent Automation to perform automation of debit card-related activities, such as ready key activation, personalized cards request, ready key indent, duplicate pin request, debit card limit enhancement, debit card usage modification, hot-listed cards upload to SFTP, etc.
Automate the 15G refund with Intelligent Automation. Auto-refund the tax deducted despite the customer having submitted the required 15G/H forms by deploying bots.
Auto-create an NRI/Credit/Demat account in the core banking system and auto-update the currency type for the existing customers with RPA bots.
Automate the dispute resolution for non-receipt of cash from ATM for another bank customer. Auto-access the ATM’s electronic journal log. In case of escalation of the matter when the dispute is not in favor of the customer, auto-access from the dispute management system dumps and the vendor details of the ATM. Automatically raise a service request for the CCTV footage and other details from respective vendors in CRM.
Auto-download duplicate statement and customer master list (CML) report from the depository participant module by using bots.
Auto-generate batches of 200 to 300 files each from the Clearing House Interface (CHI) server. Auto-merge files into one uploadable file for the core banking system for a pre-defined zone.
Take the input of the service request number for rejected account and the related reason. This process is performed on the National Securities Depository Limited (NSDL) site. This is India specific process.
Automate CRM system quality audit using Intelligent Automation. Identify the closure errors in service requests and change requests on the basis of pre-defined rules and logic. Audit large samples within a few hours and highlight the errors to the respective units.
Auto-generate return cheque rejection letters through the integrated view module of the core banking system such as SAP.
Automatically extract the cashback raw file from the shared server. Create a Cash Management System uploadable file to fetch the customer account number. Check the transaction details from the core banking system and upload the file in the SWIFT application.
Open the primary or joint holder account. Take input details of the customer and fill the details in the core banking system.
As per federal guidelines, while providing shadow credit to customers, detect potentially fraudulent activities and auto-report to federal authorities within the stipulated time.
Automate the mark pending and revoke pending processes involved in the regularization of the outward zone clearing through the core banking systems such as Finacle.
Automate the processes related to outward clearance. In case of a cheque return for a financial reason i.e. funds are insufficient and exceed arrangement, the cheque is dispatched to the customer’s address or branch by courier or post.
Create the approach document for bank-induced re-designation of accounts from Resident to Non-Resident Indian. Receive the Unique Customer Identification Code (UCIC) based data through the business intelligence unit and core banking system. Add service request numbers for reference. This is an India-specific process.
Automatically download a file from RTGS and after validation, upload it on the SMS site and auto-schedule for dissemination.
Download files from the Outward system, validate the files, and upload them to the core banking system. Auto-trigger the SMS to the user from the digital monitoring products (DMP) solution.
Raise service requests related to Enhanced Due Diligence (EDD) on the Helpdesk website. Automate the intermediate steps and update the output in the input file. Auto-validate the Excel file.
Use Intelligent Automation to reject or confirm KYC records in the Central KYC site and give the status to the customer.
Auto-create bulk NEFT service requests in omni workflow. After scrutiny, upload the file to the SWIFT system. Execute the outward NEFT through SWIFT. Compare the files from the SWIFT and Omni workflow and validate the particular transaction.
Auto-update the status of the customer’s debit card in the digital monitoring products (DMP) solution and core banking system.
Automate the process check for fake note currency. Sort the data on the basis of FIR and Non-FIR cases and report to federal authorities.
Automate the process of service request creation for debit cards and cheque returns with Intelligent Automation.
Intelligent Automation is a direct function of People-Process-Technology integration.
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Datamatics deployed Intelligent Document Processing (IDP) solution, TruCap+ powered by Artificial Intelligence and Natural Language Processing (NLP)
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Check how the Customer KYC Automation process is automated with the Datamatics Intelligent Automation platform.
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Bankers' Guide To Robotic Process Automation
What you get:
- A list of 100+ RPA banking use cases & examples that can be automated with Robotic Process Automation
- RPA use cases & examples across Retail Banking, Corporate Banking, Direct Banking and Trade Finance