RPA Use Cases
Automate your liability processes in the retail banking space
Auto-upload the processed data files in the core banking system through a batch mode.
Talk To An Automation Expert →Auto-track daily mail to generate real-time reports on sent and delivered mails to customers. Also, automatically fetch the latest status update from the speed post website for the respective air waybill number.
Talk To An Automation Expert →Close the non-KYC compliant accounts as per the KYC Cheque Return policy of the bank.
Talk To An Automation Expert →Auto-reverse the fees charged on using another bank’s ATM for any transaction, as per the customer’s request, post required approvals.
Talk To An Automation Expert →Expedite the account closure request raised in the CRM, verify the details and accordingly close the account in the core banking system.
Talk To An Automation Expert →Manage the inward and outward remittance clearances automatically rejected and reversed to the source.
Talk To An Automation Expert →Create an instant welcome kit on opening of a new account. This includes all the terms and conditions and steps for operating the account, activating the debit card, etc.
Talk To An Automation Expert →Refund the suspected amounts risen from the use of other bank ATMs to the customer.
Talk To An Automation Expert →Perform the KYC every two years as per Reserve Bank of India requirement by validating the employee ID, serial number and other parameters.
Manage the increase in Cash Credit (CC) and Over Draft (OD) limits given to customers.
Talk To An Automation Expert →Auto-update the customer’s mobile number in the system after verifying the account number and other details from the core banking system.
Talk To An Automation Expert →Facilitate account operation and account transfer from one branch to the other based on the customers’ request
Talk To An Automation Expert →Download all customer service request (CSR) attachments in a local folder for easy review and processing.
Talk To An Automation Expert →Address the issue of frozen / locked accounts due to incorrect passwords. Post the ‘reset password’ request, the required changes are auto-carried in the core banking system, through certain approvals.
Talk To An Automation Expert →Upload files received from vendors directly to the banking system after complete verification and authorization. Enables making accurate payments and avoids errors and duplication.
Talk To An Automation Expert →Facilitate immediate transfer of money from one account to the other post-validation of beneficiary name, account number, routing number, amount, etc. In case of any invalid transaction, auto-reject and reverse the amount to the source.
Auto-update the customer’s national identification number details across branches, received through the customer service application. Expedite the compliance for KYC and income tax requirements.
Talk To An Automation Expert →Onboard a broker on the stock exchanges post verification of national identity number details and the broker certificate.
Talk To An Automation Expert →Print the funds transfer request from the customer to another beneficiary.
Enable the customer to avoid any unwanted marketing calls based on their Do Not Share (DNS) and Do Not Contact (DNC) requests that are auto-fed immediately in the business system.
Talk To An Automation Expert →Auto-process refund of the tax deducted, despite the customer submitting the required statutory forms.
Talk To An Automation Expert →Auto-execute all requests including new credit card and updation of credit limits for existing customers after verifying credit scores for each.
Talk To An Automation Expert →Auto-update the status of all couriers (letters / parcels) on the banking system based on the report shared by vendors.
Talk To An Automation Expert →Automatically cancel the existing debit card of the customer and update the details of the new one issued in the core banking system.
Talk To An Automation Expert →Auto-verify the approved voucher details and update them in the core banking system.
Talk To An Automation Expert →Generate and print demand drafts / bankers’ cheques based on the customer’s request through phone banking.
Talk To An Automation Expert →Expedite the updation of the customer’s online brokerage account for shares and other government intermediaries.
Talk To An Automation Expert →Execute the premature closure of the customer’s Certificate of Deposit account after calculating the total payable amount including interest, tax deductions and transfer it to the savings bank account.
Talk To An Automation Expert →Verify key information such as the routing number and the amount to be debited / credited. Post verification, auto-upload the valid transactions to the core banking system and auto-generate a transaction number for the transfer.
Auto-update the details and status of the returned cheque in the core banking system.
Talk To An Automation Expert →Auto-update the status on the customer’s debit card in the core banking system.
Talk To An Automation Expert →Auto-track consignments sent through speed post.
Talk To An Automation Expert →Auto-confirm other bank transactions to the customer based on their ATM withdrawal.
Talk To An Automation Expert →Create a service requisition directly for the back office. Send an SMS to the customer on his registered mobile number.
Talk To An Automation Expert →Unfreeze an account which was termed dormant due to no transactions in the last 24 months post a series of approvals.
Talk To An Automation Expert →Auto-update the certificate of deposit (CD) details of the customer on the core banking system.
Talk To An Automation Expert →Enable a native resident customer to transfer money of another currency to a beneficiary within or outside the country.
Talk To An Automation Expert →Expedite the opening of a new certificate of deposit (CD) account and update details in the system.
Talk To An Automation Expert →Activate / deactivate / modify the sweep account facility and convert the specified amount in a savings account to a certificate of deposit and earn a special interest rate.
Talk To An Automation Expert →Auto-create a certificate of deposit from a minor’s savings account after a certain threshold is achieved.
Talk To An Automation Expert →Execute the exemption of tax deducted at source for select accounts based on the interest calculations as per 15G and 15H government norms, post validation of the customer details such as Name, National Identification Number, date of birth, income, forms submitted, etc.
Manage all debit and credit payments under the National Automated Clearing House (NACH) mechanism of the National Payments Corporation of India (NPCL). Auto-verify bulk transactions such as distribution of dividends, interest, salary, pension, consolidated ECS, etc.
Auto-update the interest on deposits / account balances that are unclaimed for more than 10 years before these funds get transferred to the Reserve Bank of India under the Depositor Education and Awareness Fund (DEAF).
Auto-update the nominee details directly from the bank’s core system to the NSDL website.
Auto-update the customer’s AADHAR (National identity Number for India) details across all accounts in the core banking system, which helps in complying with the KYC requirements of Reserve Bank of India.
Reconcile and collate entries of the trade CPC area using combinations of type of transaction (credit or debit), the amount, our reference, their reference, booking text and other parameters. This is done through two different mechanisms – local currency and foreign currency (Nostro).
Talk To An Automation Expert →Expedite the account opening of a new Public Provident Fund (PPF) and associated formalities that are required as per the rules of the Government of India through robotics.
Use RPA bots to perform automation of debit card related activities, such as ready key activation, personalized cards request, ready key indent, duplicate pin request, debit card limit enhancement, debit card usage modification, hot-listed cards upload to SFTP, etc.
Talk To An Automation Expert →Automate the 15G refund with RPA. Auto-refund the tax deducted despite the customer having submitted the required 15G/H forms by deploying bots.
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Auto-create an NRI / Credit / Demat account in the core banking system and auto-update the currency type for the existing customers with RPA bots.
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Automate the dispute resolution for non-receipt of cash from ATM for other bank customer. Auto-access the ATM’s electronic journal log. In case of escalation of the matter when the dispute is not in favour of the customer, auto-access from the dispute management system dumps and the vendor details of the ATM. Automatically raise a service request for the CCTV footage and other details from respective vendors in CRM.
Talk To An Automation Expert →Auto-download duplicate statement and customer master list (CML) report from the depository participant module by using bots.
Talk To An Automation Expert →Auto-generate batches of 200 to 300 files each from Clearing House Interface (CHI) server. Auto-merge files into one uploadable file for the core banking system for a pre-defined zone.
Talk To An Automation Expert →Take the input of service request number for rejected account and the related reason. This process is performed on National Securities Depository Limited (NSDL) site. This is India specific process.
Talk To An Automation Expert →Automate CRM system quality audit using RPA. Identify the closure errors in service requests and change requests on the basis of pre-defined rules and logic. Audit large samples within a few hours and highlight the errors to the respective units.
Talk To An Automation Expert →Auto-generate return cheque rejection letters through the integrated view module of the core banking system such as SAP.
Talk To An Automation Expert →Automatically extract the cash back raw file from the shared server. Create a Cash Management System uploadable file to fetch the customer account number. Check the transaction details from the core banking system and upload the file in SWIFT application.
Talk To An Automation Expert →Open the primary or joint holder account. Take input details of the customer and fill the details in the core banking system.
Talk To An Automation Expert →As per federal guidelines, while providing shadow credit to customers detect potential fraudulent activities and auto-report to federal authorities within the stipulated time.
Talk To An Automation Expert →Automate the mark pending and revoke pending processes involved in the regularization of the outward zone clearing through the core banking systems such as Finacle.
Talk To An Automation Expert →Automate the processes related to outward clearance. In case of cheque return for a financial reason i.e. funds insufficient and exceeds arrangement, the cheque is dispatched to the customer’s address or branch by courier or post.
Talk To An Automation Expert →Create the approach document for bank induced re-designation of accounts from Resident to Non-Resident Indian. Receive the Unique Customer Identification Code (UCIC) based data through business intelligence unit and core banking system. Add service request numbers for reference. This is an India specific process.
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Automatically download file from RTGS and after validation, upload on SMS site and auto-schedule for dissemination.
Talk To An Automation Expert →Download files from the Outward system, validate the files, and upload them in the core banking system. Auto-trigger the SMS to the user from the digital monitoring products (DMP) solution.
Talk To An Automation Expert →Raise service requests related to Enhanced Due Diligence (EDD) on the Helpdesk website. Automate the intermediate steps and update the output in the input file. Auto-validate the Excel file.
Talk To An Automation Expert →Use RPA bots to reject or confirm KYC records in the Central KYC site and give the status to the customer.
Talk To An Automation Expert →Auto-create bulk NEFT service requests in omni workflow. After scrutiny, upload the file to SWIFT system. Execute the outward NEFT through SWIFT. Compare the files from the SWIFT and Omni workflow and validate the particular transaction.
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Auto-update the status on the customer’s debit card in the digital monitoring products (DMP) solution and core banking system.
Talk To An Automation Expert →Automate the process check for fake note currency. Sort the data on the basis of FIR and Non-FIR cases and report to federal authorities.
Talk To An Automation Expert →Automate the process of service request creation for debit card and cheque return with RPA.
Talk To An Automation Expert →A list of 100+ banking processes that can be automated with RPA
RPA use cases across Retail Banking, Corporate Banking, Direct Banking and Trade Finance
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