RPA Use Cases

RETAIL ASSETS

Automate the core processes to personalize banking for the customers and achieve operational excellence.

Robotic Process Automation (RPA) in Banking Retail Assets
Salary Upload Process in Banking Retail Assets using RPA Use Case

Salary Upload

Initiate direct salary credits for employees on corporate prepaid salary card through automation, after validation of employee names, amounts and account numbers.

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Bank Account Opening process in Banking Retail Assets using RPA Use Case

Bank Account Opening

Automate account opening by downloading the customer details from files and uploading them in the core banking system.

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VAHAN Transaction system using RPA for Banking Retail Assets - Use Case

VAHAN Transaction system

RPA enabled mobile automation to auto-verify and auto-validate vehicle registration certificate by fetching inputs from multiple third-party applications, in this case, Government mobile applications, mParivahan and Vahan Master

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Reversal of Charges process in Banking Retail Assets using RPA Use Case

Reversal Of Charges

Manage the reversal of charges levied on the customer for various services offered, based on the discretion of the branch.

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Remittance Process in Banking Retail Assets using RPA Use Case

Remittance Process

Automate the remittance process across multiple accounts – Nostro, Vostro, RTGS and NEFT.

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CERSEI Home Loan/Top-up Process in Banking Retail Assets using RPA Use Case

CERSAI Home Loan/Top-up

Check for frauds in lending against equitable mortgages as well as on multiple loans taken on the same asset across different banks through CERSAI portal. This is India specific process.

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RPA Use case for Request Collation Process in Banking Retail Assets Industry

Request Collation

Collate all loan and card service requests into a single file and perform closure/ rejection through specific validations.

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Travel Card Updation Process using RPA Use Case in Retail Assets

Travel Card Updation

Update the details for all journal vouchers and settlements, which helps avoid additional claims by the claimant.

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Bank Charges process in Banking Retail Assets using RPA Use Case

Bank Charges

Manage the foreign bank transaction charges (for different currencies) levied by the correspondent banks in other countries.

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Deal Booking using Robotic Process Automation (RPA) Use Case

Deal Booking

Validate the foreign exchange transactions done through Master and Visa cards and avoid duplication or incorrect payments, ensuring that law violations don't occur.

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Robotic Process Automation (RPA) Use Case for Vehicle Loan Disbursement

Vehicle Loan Disbursement

Automate the last leg of the VAHAN process to record all information of the disbursed vehicle loan including borrower details, vehicle purchased, credit score, EMIs, etc.

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Stock and Book Debt Maintenance using RPA in Retail Assets Use Case

Stock And Book Debt Maintenance

Track monthly / quarterly closing of stock-book debt and trade creditors’ statements received from customers through email and auto-update in core banking system.

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Robotic Process Automation (RPA) Use Case for Electronic Wallet

Electronic Wallet

Enable money transfers to and from the e-wallet account tied to the portal. Enable access of the electronic wallet from any device.

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ID Generation in Banking Retail Assets industry using RPA Use Case

ID Generation

Create a new ID for every new corporate client. Amend / renew the related record and contract for existing client.

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Loan Foreclosure Maintenance using RPA Use Case

Loan Foreclosure Maintenance

Automatically validate the loan foreclosure requests received from the banking system.

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Robotic Process Automation (RPA) Use Case for Loan Reconciliation

Loan Reconciliation

Collate large-sized records received from various channels, which contain data such as last closing balance, current transactions, etc. Auto-reconcile the data. Process the exceptions manually.

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Use Case of RPA in Trading Account Opening

Trading Account Opening

Expedite account opening for Trading, DMAT, Trading & DMAT, etc., accounts with RPA bots from close to 2 hours to a few minutes. Auto-capture the details from the hard copy form followed by checker bot verification. Subsequently, auto-export the files to a predefined path from where the files can be uploaded to various servers in a semi-automated scenario.

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Use Case of RPA in Initial Payment Funding

Initial Payment Funding

Auto-capture the details from the application form and initial payment funding cheque received through relationship manager while opening new account in core banking system to create the account number. Auto-trigger various sub-process entries in the core banking system and transfer amount from the bank to the new customer account through the maker and checker bot profiles.

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Use Case of RPA in NEFT/RTGS Outward Clearing

NEFT/RTGS Outward Clearing

On receiving the NEFT/RTGS request from the customer, auto-create the request in CRM system. Auto-pick the request from CRM and trigger the maker-check process in the core banking system. Auto-update the final status in the CRM system.

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RPA Use Case for Risk Category in Retail Assets

Risk Category

Auto-update the risk category of the bank customers based on different pre-defined parameters, e.g. occupation, business type, suspicious transactions done by user, number of transactions done in a given period, etc. Auto-trigger the process at a pre-defined frequency to update the latest information available.

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RPA Use Case for Term Deposit Funding

Term Deposit Funding

Auto-capture the details from the Term Deposit opening application received in hard copy or in the CRM system and the cheque for funding. Auto-verify the details with RPA bots and create the account in the core banking system. Subsequently, auto-trigger different sub-process entries in the core banking system and transfer the amount from the bank account to the new customer account through the RPA enabled maker and checker processes.

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Chargeback Document Download Process using RPA - Use Case

Chargeback Document Download

Use RPA to access Visa and Master Card portals and download the document for the representment and second chargeback un-work cases. Automate the process in Visa and Master Card dispute resolutions.

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Commodity Based Financing Monthly Interest Collection

Commodity Based Financing Master

Automate the processes related to Commodity Based Financing. On receiving service requests in Helpdesk system, auto-download them in Excel format along with the attached images. As per a pre-defined process, key in the details from the service requests in the Commodity Based Financing application in the core banking system.

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Commodity Based Financing Monthly Interest Collection

Auto-verify the interest collection due from commodity based finance customers and divide them into lots containing pre-defined number of entries. Auto-segregate the lists depending on customer’s available balance in the bank into temporary overdraft (TOD) and non-temporary overdraft (non-TOD) lists. Auto-upload TOD in all lot files in the core banking system. Auto-check the non-TODs with the reference number in the Commodity Based Financing site and automatically trigger the maker process in small batches to avoid checker load.

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Forex Deal Booking Using RPA Automation - Use Cases

Forex Deal Booking

Auto-verify and validate the amount reflecting in forex incoming & forex outgoing report against the forex transaction report currency-wise and balance sheet. Book cross-currency deals against USD by verifying the total amount arrived based on forex transaction report. Subsequently, match the net foreign currency bought & sold in USD with the total amount reflecting in forex transaction report of USD currency. Book the net difference arrived in USD currency income/expense deal in the core system, such as Credence. Pass a CAS entry for the same.

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Liberalized Remittance Scheme (LRS) using RPA Automation

Liberalised Remittance Scheme (LRS)

Share data related to Liberalized Remittance Scheme comprising the amount that can be remitted for expenditure in foreign land with the Travel Card Operations through the Helpdesk service requests. Auto-check the data with electronic filing platform, such as XBRL, based on LRS status tagged to the unique citizen identification number of the remitter.

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RPA for Small Business Finance Credit - Use Case

Small Business Finance Credit

Use Robotics to auto-create the Excel file as per the respective upload file formats by taking required input files in Excel from the Automated Payment Systems (APS) for releasing the small business finance amounts. 

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SWIFT Message Monitoring Using RPA Automation - Use Case

SWIFT Message Monitoring

Use RPA bots for compliance with regulatory guidelines. Perform monitoring of “intraday outward SWIFT messages” for all domestic and international locations on T day (T Day=Date of sending outward SWIFT message). At hourly intervals (near to real-time), perform reconciliation of select outward SWIFT messages between SWIFT Messaging report and a gamut of underlying core system reports.

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Value Date Updation in True Market Value

Value Date Updation in True Market Value

Automate value date updation in core banking systems with RPA bots based on the request received from credit team for value dated transactions related to prepayment / repayment activity for crop loan products.

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VISA Debit and Credit Card Dispute Resolution

VISA Debit And Credit Card Dispute Resolution

Use RPA bots to auto-check and auto-verify the dispute and raise the chargeback in VISA platform under Consumer Goods and Services and Processing Error dispute category. While raising chargeback auto-check whether the mentioned auth code and auth type is "Sale". On verification, raise chargeback to generate Acquirer Reference Number (ARN) against the chargeback. Also auto-check for duplicate chargebacks if they are already raised.

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RPA Use Case for Wallet To Wallet Deal Booking in Retail Assets

Wallet-To-Wallet Deal Booking

Automate the tallying of the amount reflecting in wallet-to-wallet incoming & outgoing reports with the currency-wise transaction report and the balance sheet. Total amount arrived based on the wallet-to-wallet transaction report is used for booking cross-currency deals against USD currency. Auto-match the net foreign currency bought & sold in USD with the total amount reflecting in the transaction report of USD currency. Book the net difference arrived in USD currency as an income/expense deal in the core system such as Credence. Pass a CAS entry for the same.

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Negative Wallet Adjustment - RPA Use Case

Negative Wallet Adjustment

Amount reflecting in incoming & outgoing reports should tally with the negative wallet transaction report currency-wise and balance sheet. Total amount arrived based on wallet-to-wallet transaction report is used for booking cross-currency deals against the cross-currency. Auto-match the net foreign currency bought & sold with cross-currency; with total amount reflecting in negative wallet transaction report of cross-currency. Book the net difference arrived in cross-currency as an income/expense deal in the core system, such as Credence. Pass a CAS entry for the same.

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CERSAI Movable - RPA Use Case

CERSAI Movable

The Central Registry of Securitization Asset Reconstruction and Security Interest of India (CERSAI) is responsible for tracking loan and mortgage transactions and mortgage frauds. Auto-check for frauds in lending against equitable mortgages as well as for taking multiple loans on the same asset across different banks. Use RPA to automate direct updation of loan borrower and property details on their website from the core banking system for movable cases. This is India specific process.

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Conversion Rate Maker - RPA Use Case

Conversion Rate Maker

Auto-read the input file and go to core banking application and search for the given loan number under the 'Consumer Agreement' tab. As per the given data, auto-change the branch section and proceed for the further updation in the system. Auto-update the data and reschedule the payment for the respective loan number.

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Vendor Code Creation - RPA Use Case

Vendor Code Creation

Auto-read the input file, product master file, and previously generated vendor codes with RPA bots. Go to Helpdesk system as per the data given and auto-verify the data with service request data. Auto-reject if it is against the pre-defined constraints. Auto-check the duplication of vendor code and create the new vendor code against the case. Go to ERP application, such as SAP, and upload the data. Finally, auto-update the new vendor code in the master files.

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Postal Online Complaint - RPA Use Case

Postal Online Complaint

Use RPA bots to register all post related complaints on the official government postal website. After entering all the required data into the complaint window, auto-generate a complaint number, which needs to be maintained for further tracking of the post.

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Postal Letter Tracking - RPA Use Case

Postal Letter Tracking

Auto-write all the case numbers, whose latest tracking detail have to be fetched from government postal site, in a Excel file and save it.

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Crop Signature - RPA Use Case

Crop Signature

Auto-write all the service request numbers in Excel sheet from CRM system. Based on service request number, access Helpdesk system and download image attachments. After downloading the image (.jpg), open it in MS Paint, and crop the required signature and save with the service request number in a particular folder.

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Billing Cycle Change

Billing Cycle Change

Go to CRM system and retrieve the list of card numbers whose billing date has to be changed. On receiving the list, go to card and merchant management system site and check for the last billing cycle date change. If it is less than 6 months, then billing cycle change is system rejected. Otherwise, change the billing cycle and mention the related remark while changing the date and for the rest of the data received.

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Kisan Credit Card (KCC) Auto Limit Setup

Kisan Credit Card (KCC) Auto Limit Setup

Log-in to the core banking system. Based on all the account numbers provided, download lien value report (lien is the right to sell an asset that has been put up as a security against a debt). Do Excel data massaging to create a temporary over draft (TOD) file to upload back into the system for debiting the accounts after checker approval. This is India specific process.

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10+ IDP USE CASES FOR FINANCE & ACCOUNTING

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 (IDP) Intelligent Document Processing Use Cases for Finance & Accounting Systems
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A list of 100+ banking processes that can be automated with RPA

RPA use cases across Retail Banking, Corporate Banking, Direct Banking and Trade Finance

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