Automated Customer Complaint Ticket Generation


Intelligent Automation simplifies complex processes, which involve unstructured data as the source of automation input. This video demonstrates how Intelligent Automation simplifies a cumbersome and tedious process, that involves customer request classification, customer complaint ticket generation, and service desk automation. Datamatics TruBot, the RPA component, reads the service requests received through email and sends the details to the Datamatics TruAI, the Text Analytics AI/ML engine. The engine extracts the required details from the email and classifies the email. The RPA component then synchronously updates the enterprise CRM. Next, it fetches the ticket details and emails the acknowledgment to the requestor in real-time. The Intelligent Automation mash-up simplifies other complicated tasks, such as selecting and sending the right bank statement related to the requestor and initiating a payment dispute resolution process.