Customer service operations drown in unstructured data, emails, complaints, and service requests pile up, demanding tedious manual sorting and response. This is where Datamatics Intelligent Automation steps in, turning complexity into seamless efficiency. The process begins with Datamatics TruBot, the RPA solution, which swiftly collects service requests from emails and routes them to Datamatics TruAI, the AI-powered text analytics engine. TruAI intelligently extracts key details, classifies the request, and ensures the CRM is updated in real time. Within moments, the system generates a ticket, sends an acknowledgment to the customer, and even handles intricate follow-ups like retrieving the correct bank statement or initiating a dispute resolution, all without human intervention.
