Salesforce Service Cloud

For every business, ‘Customer is the King’ and what do they admire?
Of course, exceptional customer service!

We are passionate about building extraordinary relationships.
Unify the customer-centric procedures; Satisfy your customers!

Salesforce Service Cloud can revolutionize Customer Service by enabling businesses to monitor customer services, operations of Sales and marketing, and other departments in tandem with the Service cloud in a single dashboard.Agents can solve problems faster and support customers regardless of their location. Plus, management has better insight into customer behavior to actively manage the customer experience.

Personalize your customer experience across multiple channels and devices with Datamatics’ Service Cloud consulting & implementation Services.

Your Service teams can stay aware of the customer profiles with recommended actions and buyer journeys. Therefore, you can personalize Customer interactions with customized service for your business.

Experience the advantage of your customer interaction

What is Salesforce Consulting?

Salesforce consulting involves expert guidance and services to help businesses implement, optimize, and maintain Salesforce solutions tailored to their specific needs. Consultants provide strategic advice, technical expertise, and support throughout the Salesforce lifecycle.

Why do I need a Salesforce Consultant?

Salesforce consultants bring specialized knowledge and experience to ensure your Salesforce implementation is successful. They can help customize Salesforce to fit your business processes, provide training to your team, and ensure you get the most out of your investment.

Can Salesforce be customized to fit my business needs?

Absolutely. One of the key strengths of Salesforce is its flexibility and customizability. Our consultants will work with you to tailor Salesforce to match your unique business processes and goals.

What industries do you specialize in?

Our consultants have experience across various industries including finance, healthcare, retail, manufacturing, and technology. We tailor our services to meet the specific needs of each industry.

Overcome challenges & foresee new growth opportunities!

Dextara is a Salesforce Platform Development Outsourcer!

Salesforce Service Cloud

Salesforce Service Cloud

Advantages

Increased customer service agent productivity

Increased customer satisfaction

Faster case resolution time

Easy-to-access customer information

Automatic information routing

Mobile customer service

Sales Cloud Process

Case management

Lighting Console

Content

Routing

Transition

Support and Maintenance

Benefits for Business Teams

An agile, low-code platform and AppExchange ecosystem enable teams to adopt service solutions quickly.

An Account Health Monitoring System can analyze customer lifecycle, provide real-time data on an account’s health, predict customer behavior and needs, and identify at-risk accounts earlier for the businesses.

Automatic redirection to an agent with the best skill set to solve customer issues through Omni-channel Routing.

Improved Service Teams’ performance and Customer Service with personalization at every touchpoint.

Benefits for Sales Teams

With a flexible agent console, natively integrated telephony, Self-service channels, Service Cloud dashboards can give Customer overview besides scaling support.

Embedded AI, guided workflows, learning paths, & process automation guide service teams to hyper-personalize customer service.

Asset & Order Management keeps a log of customers’ assets, orders details, & support history.

Record service contracts related to accounts & the level of entitlement applicable to identify customer eligibility besides snap-ins to flip back past chat on website/app

FEATURED CONTENT

Blog

Whitepaper

Demo

Case Study

Case Study

Frequently Asked Questions

Request For Service

Finance & Accounting Solutions