Metrics that Matter in the Age of AI: Reinventing Experience Management with Agentic AI
Learn how Agentic AI is transforming the future of customer experience by uncovering the metrics that matter for real impact—and automating action at scale.
Overview: In a data-driven world, are you measuring what matters most? Most organizations are monitoring CX metrics—but few are using them to take smart action. Enter Agentic AI.
Join us for a wake-up call session on how Agentic AI is not just transforming Experience Management (XM), but also redefining what metrics matter most in an AI world.
What You'll Learn:
Why legacy CX metrics like NPS and CSAT aren’t enough anymore
The next-gen metrics you need to measure what really matters
How to evaluate the performance and behavior of Agentic AI systems
Ways to connect employee experience with customer outcomes in an AI-powered ecosystem
What a modern, AI-ready XM dashboard should look like
Who Should Attend? This webinar is ideal for leaders in:
Customer Experience & Insights
Product & Digital Strategy
Marketing & Innovation
Operations & Service Excellence
Speakers:
Vishal Anam Vice President & Head of CX Consulting, R&A, Datamatics
Andy Waller Head of operations, Research & Analytics, Datamatics
