Challenges
The bank had huge volumes of data which was scattered across multiple systems. It was challenging for the bank to consolidate the data from various touchpoints and get in-depth insights for management for making business decisions.
Low collaboration between lenders, agents, and customers due to varied systems led to a higher execution turnaround time.
The bank wanted to generate insights from the data scattered across different branches of the bank and improve collaboration between lenders, agents, and customers.
