Invert-Logo
 Implemented Salesforce for a Leading International Organization Case Study
Case Study

60% Reduction in Order Booking TAT with Salesforce Service Cloud Implementation for a Leading Shoe Retailer

Client

The client is a prominent global manufacturer in the footwear industry, recognized for its wide range of shoe products & international presence

Industry

Manufacturing


Region

Global

thumbnail 60% reduction

Challenges

The client lacked a cohesive dealer-facing and customer service management interface which led to inefficiencies.

The inability to prevent product fraud and tightly control return policies directly affected profitability and customer trust.

Solution

Distributor Portal: Development of a comprehensive product marketing and ordering portal exclusively for distributors.

Focused Portal Launch: Launching the portal for key sales channels responsible for more than 70% of distributor-led revenue.

Integrated Service Module: Implementation of a service module that integrated various customer-facing channels to enhance service efficiency.

Impacts

cc64

60% reduction

In distributor order time

cc108

40% decrease

In time required to launch new products

cc119

40% decrease

In unqualified product returns

cc186-1

35% enhancement

In customer satisfaction survey scores

Download this Case Study Now

Just fill this form to download the case study.