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The client is a prominent global manufacturer in the footwear industry, recognized for its wide range of shoe products & international presence
The client lacked a cohesive dealer-facing and customer service management interface which led to inefficiencies.
The inability to prevent product fraud and tightly control return policies directly affected profitability and customer trust.
Distributor Portal: Development of a comprehensive product marketing and ordering portal exclusively for distributors.
Focused Portal Launch: Launching the portal for key sales channels responsible for more than 70% of distributor-led revenue.
Integrated Service Module: Implementation of a service module that integrated various customer-facing channels to enhance service efficiency.
In distributor order time
In time required to launch new products
In unqualified product returns
In customer satisfaction survey scores
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.