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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

55% Increase in Member Engagement with Salesforce Experience Cloud and Community Cloud Solutions for Global Network of Civil Society Organizations

Client

Client is a global network of civil society organizations in 127 countries. They work together to prevent hazards like floods, droughts, earthquakes, and infectious diseases from becoming serious threats to Global Community worldwide.

Industry

Non-profit


Region

Global

thumbnail 55% increase

Challenges

The absence of a comprehensive disaster management strategy has led to an inefficient and irrelevant disaster relief approach. This deficiency in planning and preparedness has significantly hindered the organization's overall effectiveness in responding to and mitigating the impact of disasters.

The organization's approach to risk management has been predominantly reactive rather than proactive, particularly in demographically concentrated areas. This reactive stance has impeded the timely identification and prevention of potential risks, leaving vulnerable communities exposed to preventable disasters.

Solution

Datamatics deployed Experience Cloud and Service Cloud to address some of the client challenges, which consisted of:

  • Community Building: A global community was established, uniting members from 127+ countries.
  • Expertise Development: Onboard members specialized in disaster control, building expertise, and specialization

Impacts

cc88

23% increase in registrations

cc107

55% increase

In member engagement & participation

cc185

40% increase

In upsell membership opportunities

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