Client is a global network of civil society organizations in 127 countries. They work together to prevent hazards like floods, droughts, earthquakes, and infectious diseases from becoming serious threats to Global Community worldwide.
Non-profit
Global
The absence of a comprehensive disaster management strategy has led to an inefficient and irrelevant disaster relief approach. This deficiency in planning and preparedness has significantly hindered the organization's overall effectiveness in responding to and mitigating the impact of disasters.
The organization's approach to risk management has been predominantly reactive rather than proactive, particularly in demographically concentrated areas. This reactive stance has impeded the timely identification and prevention of potential risks, leaving vulnerable communities exposed to preventable disasters.
Datamatics deployed Experience Cloud and Service Cloud to address some of the client challenges, which consisted of:
In member engagement & participation
In upsell membership opportunities
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