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The client is a leading global organization of High-Impact Entrepreneurs headquartered in New York City that supports entrepreneurs with potential for economic and social impact in their regions.
United States of America
Some of the challenges faced by the client :-
Datamatics implemented Experience Cloud and Sales Cloud solutions, empowering the client to create a community for entrepreneurs and businesses.
They also enhanced user onboarding, simplifying the process for swift access to platform resources. These improvements boosted engagement and operational efficiency, benefiting both users and the client.
In customer escalations, reflecting improved service and customer satisfaction
In the number of events hosted annually, improving scalability and activity
In revenue, signalling the effectiveness of the new revenue model
In recurring participation and permanent members, showcasing improved engagement and loyalty
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.