28% Increase in Revenue with Salesforce Experience Cloud & Service Cloud Solutions for a Non-Profit Community of Entrepreneurs

Challenges

Some of the challenges faced by the client :-

• Dependency on Excel Spreadsheets for Managing Stakeholders: Client used to rely on excel spreadsheets for managing the ecosystem of entrepreneurs.
• Lack of Community Interface: Due to lack of a proper community interface, client failed to efficiently handle their rapidly expanding ecosystem of thousands of entrepreneurs and communication was restricted to sending emails.