Implemented Salesforce for a Leading International Organization Case Study
Case Study

28% Increase in Revenue with Salesforce Experience Cloud & Service Cloud Solutions for a Non-Profit Community of Entrepreneurs


The client is a leading global organization of High-Impact Entrepreneurs headquartered in New York City that supports entrepreneurs with potential for economic and social impact in their regions.




United States of America

thumbnail 28% increase


Some of the challenges faced by the client :-

  • Dependency on Excel Spreadsheets for Managing Stakeholders: Client used to rely on excel spreadsheets for managing the ecosystem of entrepreneurs.
  • Lack of Community Interface: Due to lack of a proper community interface, client failed to efficiently handle their rapidly expanding ecosystem of thousands of entrepreneurs and communication was restricted to sending emails.


Datamatics implemented Experience Cloud and Sales Cloud solutions, empowering the client to create a community for entrepreneurs and businesses.

They also enhanced user onboarding, simplifying the process for swift access to platform resources. These improvements boosted engagement and operational efficiency, benefiting both users and the client.



60% decrease

In customer escalations, reflecting improved service and customer satisfaction


34% increase

In the number of events hosted annually, improving scalability and activity


22% increase

In revenue, signalling the effectiveness of the new revenue model


30% increase

In recurring participation and permanent members, showcasing improved engagement and loyalty

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