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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

22% Increase in Revenue with Salesforce Sales, Service and Marketing Cloud Solutions for a Leading Media Conglomerate

Client

Client is a leading Media Conglomerate and Think Tank with Global Presence. Client hosts multiple events and sessions worldwide to invite collaboration on matters of public interests.

Industry

Non-profit


Region

Global

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Challenges

The client was facing Difficulty in scaling operations to accommodate growing demand for events and sessions worldwide.

Also, Challenges in moving beyond their flagship events and diversifying their offerings to stay competitive and relevant.

Solution

A sophisticated member communication interface was established, integrating Cloud Telephony to enhance member engagement and interaction.

Automated processes were implemented to streamline internal operations, increasing efficiency and reducing bottlenecks.

Impacts

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60% decrease

In customer escalations, reflecting improved service and customer satisfaction

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34% increase

In the number of events hosted annually, improving scalability and activity

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22% increase

In revenue, signalling the effectiveness of the new revenue model

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30% increase

In recurring participation and permanent members, showcasing improved engagement and loyalty

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