Client is a leading Media Conglomerate and Think Tank with Global Presence. Client hosts multiple events and sessions worldwide to invite collaboration on matters of public interests.
Non-profit
Global
The client was facing Difficulty in scaling operations to accommodate growing demand for events and sessions worldwide.
Also, Challenges in moving beyond their flagship events and diversifying their offerings to stay competitive and relevant.
A sophisticated member communication interface was established, integrating Cloud Telephony to enhance member engagement and interaction.
Automated processes were implemented to streamline internal operations, increasing efficiency and reducing bottlenecks.
In customer escalations, reflecting improved service and customer satisfaction
In the number of events hosted annually, improving scalability and activity
In revenue, signalling the effectiveness of the new revenue model
In recurring participation and permanent members, showcasing improved engagement and loyalty
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