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 Implemented Salesforce for a Leading International Organization Case Study
Case Study

20% Increase in Sales of Underperforming Products with Salesforce Sales, CPQ and Service Cloud Solutions for a Global Manufacturing Conglomerate

Client

A global manufacturing conglomerate with a presence in over 120 countries, generating revenue exceeding USD 800 million..

Industry

Manufacturing


Region

Global

thumbnail 20% increase

Challenges

The presence of multiple lines of business with differing sales cycles created complexity in coordinating and optimizing sales strategies across the company.

This complexity was compounded by the absence of a centralized system for tracking deals, hindering real-time insights into ongoing sales activities. This lack of visibility could lead to miscommunication and missed opportunities.

Solution

The Datamatics team developed an advanced Quotation Module utilizing the CPQ (Configure, Price, Quote) module to enhance and standardize the process of generating quotes.

This standardized the procedure across all sectors, reducing errors and discrepancies while enhancing customization for client-specific needs.

Impacts

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85% reduction

In quotation errors leading to improved accuracy and smoother post-sales processes

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18% improvement

In commercial sales, ensuring more efficient and effective sales operations

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20% increase

In sales of underperforming products, showcasing the effectiveness of the solution in boosting sales across product categories

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50% reduction

In post-sales revenue operations queries And ad hoc support requests indicating enhanced operational efficiency and reduced post-sales complexities

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