AI Meets Humanity — Is Your Contact Centre Future-Ready? – Register Now!

AI isn’t replacing humans—it’s unlocking their full potential. With AI driving speed and scale, and humans infusing every interaction with creativity and compassion, the future of customer experience is a perfect synergy.

The challenge? Finding the right balance between the two.

Join us for an engaging session where we'll discuss:

• The changing role of Agentic AI in business operations and customer support
• How to determine what tasks are most effectively performed by AI versus human agents
• Collaborative intelligence frameworks, where AI and humans co-create value in reality
• Empowering real-world examples of AI-human synergy in action
• Ethical, emotional, and operational best practices for hybrid support models

Key Outcomes:

• Cost Efficiency: Cut costs by up to 40% with AI-driven optimization
• Customer Experience: Enable seamless, personalized service with Generative and Agentic AI
• Scalable Empathy: Merge human empathy with AI speed and accuracy
• Smart Support: Elevate agents—AI and human—as intelligent, proactive service providers

Speakers: