The report is Gartner's annual survey of CIOs and technology leaders. The survey confirmed that enterprises utilizing the principles of composable thinking, business architecture and technologies have dramatically improved business performance. It also provides a view of what this best practices group of high-composability enterprises is doing differently to contrast the performance of others.

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The SPARK Matrix includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The report includes the ranking and positioning of leading CX Management Services vendors with a global impact.

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