We don't see Datamatics as mere vendor, they are part of us. They represent TRW and they are in TRW family. Such is the level of integration the Datamatics team has developed with TRW.
Datamatics Customer Services Tracking solution is an integrated document processing and workflow solution that helps manage warranty services and Annual Maintenance Contracts effectively. The on-boarding warranty form filled up by a new buyer of high value consumer durable items or industrial equipments is scanned, information from it is intelligently captured, interpreted ad routed to a master database. A similar information capture procedure is also followed for annual maintenance forms.
The Customer Services Tracking Solution then ensures alerts are sent to the services team for routine preventive maintenance services and when the warranty or annual maintenance contract is due for expiry, suitable alerts are sent to the customer and to the commercial department of the services team. Other service requests in the meanwhile including simple change requests to break-down repairs and maintenance are accurately documented and the customers charged suitably as per the entitlements.
- High customer satisfaction due to timely maintenance of products
- Avoidance of revenue loss with timely renewal alerts to both, the end customer as well as the commercial department of the service provider
- Advance visibility of cash-flow
- Accurate management of entitlements under warranty and under the terms of the annual maintenance contract
- Significant reduction in costs with centralization and automation of the services management function
- Greater accuracy through automation