Maintenance and support is an important part of the product life cycle. Enterprises spend significant dollars in implementing solutions for their businesses. The predictable and reliable functioning of the product contributes to the business performance. IT departments are under pressure to carry out maintenance to increase the life of software products with lesser resources. Product companies are also under constant pressure to improve older versions of products with enhancements, bug fixing and customization. In this complex scenario, offshoring provides a foolproof alternative to product maintenance and support.

At Datamatics, we understand the criticality of high quality maintenance and have a mature product maintenance and support that has helped several enterprises. We offer 24x7 help desk as well as Level 1,2,3 support.

We have expertise across multiple technology platforms and have a well-seasoned team with mature project management skills in place. We use a suite of homegrown as well as third-party tools to help us improve productivity.

Some of the benefits that we have delivered to our customers are:

• Increased longevity of product
• Increased functionality of the product
• Reduced costs of maintenance by over 45% through leverage of our global delivery model
• Improved ROI on product
• Reduced risks to business performance