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Application Maintenance and Support (AMS) service at Datamatics, delivers high-quality 24 X 7 and quick response support for SAP applications, systems, and infrastructure in enterprises. Our Application Maintenance and Support service can reduce IT maintenance costs and increase the overall reliability, accessibility, performance, and effectiveness of applications. We achieve this through our onsite and offshore delivery models enabling enterprises to gain maximum business value from their technology investment.
Key Benefits For Enterprises
- 15% to 60% reduction in application maintenance and support costs
- Predictable and scalable support costs
- Improved reliability, availability and performance of the infrastructure, operations, applications, and interfaces
- On-demand availability of highly skilled functional and technical specialists
- Transition of key personnel to priority initiatives
- 24 X 7 support
Technology Areas
We offer customers access to highly experienced and qualified functional and technical professionals to support SAP R/3, mySAP ERP, SAP PLM, CRM, SCM, APO and NetWeaver. In addition, we can provide support services in other technology areas like legacy mainframe systems. Our Application Maintenance and Support services include:
- Post-implementation support
- Ongoing optimization services
- Performance tuning and metrics reporting
- 24 X 7 Help Desk support
- Problem resolution and knowledge management
- New custom development support
- Software release management
- Bugs and patch fixing
- Testing
- Reports
- Business enhancements
Datamatics provides dedicated support teams to keep critical applications, systems, and infrastructure stable and optimized. We respond quickly to specific support requirements through our flexible, customized approach.
Datamatics Support Tool sets
- PRISM (Web based Project Management tool) for better adherence to SLA and project monitoring.
- SAP Solution Manager for managing SAP solution throughout its entire life cycle enabling:
- Reduced TCO
- Increased ROI
- Improved system reliability
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