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Application Maintenance and Support (AMS) service at Datamatics, delivers high-quality 24 X 7 support for Oracle applications, systems, and infrastructure for enterprises. Our Application Maintenance and Support services follow the Datamatics Global Support and Maintenance Model (GSM) designed and benchmarked with global standards of support for Oracle applications. The model has a reliable measurement system, improves SLA adherence and has a standardized problem management process that uses the best practices across Datamatics businesses.
The support model increases overall reliability, accessibility, performance, and effectiveness of applications while reducing IT maintenance costs. We achieve this through our onsite and offshore delivery models enabling clients to gain maximum business value from their technology investment.
Key Benefits for Enterprises
- Improved reliability, availability and performance of the infrastructure, operations, applications, and interfaces
- 24 X 7 SLA driven support
- Framework and Tools to assist Support Execution and Project Management
- Maximizing offshore leverage to provide significant savings (up to 70%) and Predictable support costs
- Pool of consultants specialized in providing support services
Technology Areas
We offer clients access to highly experienced and qualified functional and technical professionals to support Oracle Applications set-up. Our Application Maintenance and Support services include:
- Post-implementation support
- 24 X 7 Help Desk support
- Problem resolution and knowledge management
- Ongoing optimization services, Performance tuning and Metrics reporting
- New customization support, RICE support
- Applications Database support
- Testing
Datamatics Support Tool sets
- PRISM (Web based Project Management tool) for better adherence to SLA and project monitoring
- DART (DB Analysis and Reporting Tool)
- Over 1000 scripts for analyzing various scenarios
- Monitoring database performance
- Generates alerts which are sent by email to the DBA
- Minimizes manual errors, speeds up the process
Support Value Props
- SLA based support
- Pool of consultants specialized in providing support services
- Maximizing offshore leverage to provide significant savings (up to 70%)
- Framework and Tools to assist Support Execution and Project Management
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