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It is estimated that enterprises earmark close to 70% of a their IT budget for maintenance and support efforts. Enterprises have invested significant dollars on existing IT systems and in the current situation of reduced budgets and fewer resources, hesitate to change the status quo. In this situation, the importance of dependable and high quality maintenance and support cannot be over emphasized.
Application maintenance and support is one of the major services where Datamatics has the credential of aiding global companies successfully for several years. We offer the following services to customers:
- Application Maintainability Analysis
- Application Maintenance
- Application Support
- Help Desk
We offer Corrective and Preventive maintenance services to our customers. Our maintenance methodology has evolved over several years and imbibes best practices from across the globe. Our technology and domain expertise further improves our maintenance abilities.
By leveraging our global delivery model, we have helped our customers achieve significant cost savings in their maintenance spends. We have established metrics-based processes to handle transition and remote delivery of maintenance. We assume total responsibility for maintaining existing IT applications and have consistently delivered high service levels. Use of proprietary and third-party tools aid us in delivering the best to our customers.
Our customers have benefited in several ways from their engagements with us including:
- Cost cuts over 35% on maintenance spends
- More bandwidth to focus on more strategic issues
- Predictable service levels
- Reduced risks to business continuity
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