Offshore outsourcing initiatives require a strong commitment and participation from management for them to be successful. In the absence of program management from the vendor organizations, outsourcers have incurred very high costs of managing the outsourcing program. For all our customers, we provide program management services to augment their existing management team. While every customer engagement is unique and needs specific processes, our program management function is to:

• Define all facets of program expectations and requirements
• Determine schedule for each engagement deliverable
• Define communication requirements and models
• Define change management procedures
• Document escalation procedures

Our Program Managers are technical leaders with strong technology, consulting, communication, and engagement management skills. These skills help them to oversee software development and implementation efforts in a distributed environment involving onshore and offshore development teams. We have well-defined governance and program management models supported by joint management and executive steering committees and these processes form the backbone of our Quality Management System and Global Delivery Methodology.

PRISM, our web-based program management tool, acts as the customer portal and provides real-time reporting dashboards online.