Banks need to delight, retain, and attract new customers on a continuous basis. However, with the advent of new age, tech savvy non-banking competitors, consumers are already captivated by the ‘speed’ and ‘flexibility’ of transactions and a plethora of technology-driven user experiences.
Smart is getting equated with Lean. Enterprises are thinking smart in order to fuel growth through lean operations. Enterprises need to stay agile and competitive and hence they are endeavoring towards lean operations and reducing their operational expenditure is becoming imperative.
Gone are the days when an enterprise harbored a siloed approach, where different departments worked in four different corners and had their own set of organizational ancestry and lineage. Today, an enterprise, which has true global aspirations, needs to look even beyond a siloed work culture.
Technology disruptions are strong forces that seek to derail existing businesses ensconced and thriving in comfort zones. They sway the market and make the businesses change course as per the strongest force.