Case Studies
Device tracking application for global mobile giant using Siebel 8
The Client
Global leader in mobile devices and networks.
Business Needs
Integrated and automated field service tool to track devices brought into the service center.
Business Challenges
The client's field service centers responsible for in-warranty and post-warranty mobile devices found it difficult to manage, track or provide prompt service to customers and third-party vendors. The main challenge was access to customer information. It was thus difficult for the client's service centers to identify the kind or level of service to be provided to their customers.
Datamatics Solution
A team with expertise in enterprise application integration and enterprise information management. The solution involved integration of third-party tools into the Siebel application.
Business Benefits
- Higher customer satisfaction
- Real-time business decisions and analysis
- Seamless integration of new applications and technologies
Technology
Siebel 8.0
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