Managed Services
Datamatics' Managed Service Practice (MSP) group provides end-to-end Managed Application services. We have expertise in the following services:
- ITIL Process consulting and implementation
- Information Security process consulting and implementation
- Software as Service (SAS)
- 24 x 7 Production support
- 24 x 7 Application monitoring for performance, Capacity planning, Reliability analysis, Impact analysis, Root cause analysis, Real time alert generation
- Test automation framework
- Application life cycle management
- Business Intelligence and Data-Warehousing
- Help desk support
Our clients have leveraged our SLA & KPI driven Managed service delivery model. We have delivered the following business benefits:
- Reduction in number of incidents by 30%
- Application availability for core application increased to 99.9%
- Application support & maintenance cost reduced by 20% over 3 years
- Support & Maintenance staff strength reduced by 50% over 24 months
- Incident resolution time (No of hours / Issue) reduced by 50% over 12 months
We provide commitment for Year on Year (YOY) cost reduction and YOY reduction on number of incidents that will lead to 99.9 % Application availability
Since last 8 years our MSP group is providing IT Consulting, Development, Support & Maintenance services to Europe based clients including a large private Medical Insurer Company spread across globe for all their Customer facing and Back Office Processing applications related to Payor and Provider categories. Specific applications include Online quote and Sales, Policy underwriting & monitoring, Patient referral, Risk assessment, Claim adjudication and processing, etc.
We have created a high-productivity MSP Lab for our customers using the following tools:
- HP Service desk for Incident logging and tracking
- HP Openview for Network monitoring and network performance optimization
- Proprietary App Manager for 24 x 7 Application monitoring
- Proprietary test automation platform DARTENIUM for 24 x 7 Test automation and test management
- i-Q for Intelligent information capture and processing
- Various tools for Performance optimization, Build management, Code review, DB Utility
For more information on the managed services provided by Datamatics, please write to business@datamatics.com.
