Case Studies
A Top 5 Banking Institution in the USA
automates back office trade transaction
processing and achieves 100% improved
turn-around-time
The Client
One of the top 5 banking institutions in the USA and among the top 20 Fortune 500 companies, the client has an extensive branch of networks in United States, with over 5,800 locations covering 30 states. The bank had an employee strength of over 175,000 during 2004 and posted total revenue of over $85 billion for the last financial year.
Business Needs
The bank was looking for a technology solution which could automate the end-to-end transaction processing process including – scanning at onsite, electronic transfer to offshore and rules driven transaction processing between offshore and onsite teams.
Complementing the existing mainframe-based core banking system within the bank, from a process efficiency standpoint was one of the key requirements being looked at. The solution was also being looked up as an enabler for the onsite process owners to have a real time view of the offshore processing statistics such as productivity, conformance to SLAs, process bottlenecks, etc. over a web enabled application.
Business Challenges
- High operational costs
- Non-efficient TAT (Turn Around Time)
- Onsite process owners could not focus on the process improvement due to day-to-day operations
Datamatics Solution
Datamatics leveraged its expertise in implementing Enterprise Content Management (ECM) solutions based on FileNet Panagon suite of products. It suggested a distributed yet seamlessly integrated business process management solution to the bank. The images were scanned and committed into the repository, which were then triggered by the workflow for further processing.
Datamatics has implemented solutions for migrating the following processes for the bank to its offshore delivery center.
- Treasury Management
- Import Letter of Credit (LC) examination
- Export LC examination
- ACH (Automated Clearing House) claims / affidavit processing
- Incoming and direct collections
- Account analysis and maintenance
- Customer Support
- Return mail processing
Business Benefits
- Reduced operational cost
- Reduced Turn around time
- Scalability: The Bank is able to handle a daily volume of 250 to 1,500 multi-page (20 – 100 pages each) documents
Technology Used
Solutions based on FileNet Panagon suite of products.
To know more about enterprise content management solutions from Datamatics, please write to business@datamatics.com.
