Case Studies

A web-based reservation and table management application for an ISV focused on the hospitality segment

The Client

Leading developer of enterprise applications for the hospitality industry exclusively. The client's customers include table service and quick service restaurants, hotels and the leisure and entertainment providers. The organization provides complete information management solutions including software, hardware, enterprise systems integration, consulting and support

Business Needs & Challenges

Datamatics developed a web based solution, Reservation and Table Management (RTM), with multi-lingual support to enable Table Service Restaurants to manage reservations and tables. In addition to core features of managing reservations and tables, it allowed restaurants to capture and maintain information on their guests' preferences, special requests and ordering history. These features helped a restaurant provide customized services to its clientele.

Datamatics Solution

The Datamtics team provided a GUI-based user interface with table layouts and a table layout editor through which a host / hostess could select a table, seat guests and visually monitor the state of tables. The solution has an optional interface to a well-known POS solution, which allowed for two-way real-time status updated between the POS and the RTM solution. It also has a paging facility through which customers could be updated on the status of their service. The solution can be deployed in a single restaurant or across an enterprise, and ensures synchronization across the enterprise by employing an innovative, custom-built database replication mechanism using .NET Web Services.

Benefits

Technology

Operating System: Windows 2000 Server
Database: SQL Server 2000, Oracle & Sybase
Web Server: IIS 5.0
Languages: ASP.Net with C#, XML, WebServices

To know more, write to business@datamatics.com.